Helpful Information Before You Book
Frequently Asked Questions
Quick answers to common questions about booking, insurance, vehicle collection, and return.
Does submitting a request mean the booking is confirmed? +
No. A request submitted through the website is preliminary. The booking is confirmed only after vehicle availability and pricing have been reviewed and our team has contacted you.
Which documents are required to rent a car? +
Requirements vary by customer status and normally include an Emirates ID or passport and visa, a valid driving licence, and any additional documents requested by the company.
Is there a minimum driver age? +
Yes. The company minimum age shown during booking applies, and additional requirements may apply to certain vehicle categories.
Does the displayed price include all charges? +
The displayed amount is an estimate. Before confirmation, our team will explain the final price, VAT, deposit, included mileage, and any additional services.
Can I extend the rental period? +
You may request an extension before the scheduled return time. Approval is subject to vehicle availability, account settlement, and the revised rate.
How can I follow up on my request? +
You can call us or contact us through WhatsApp and provide the booking reference shown on the confirmation page.